1.    Introduction

The Website Igloo Bingo, (including versions of our website viewed on mobile phones, tablets or other electronic devices (in all cases referred to as the ‘Website’) is operated by ElectraWorks Limited (“ElectraWorks”) in the Great Britain (England, Scotland and Wales) and Cozy Games Management Limited in all other territories. References in the Terms to the "company", “Management”, “we", "our", or "us" will relate to (i) ElectraWorks and (ii) Cozy Games Management Limited.

Your privacy is of utmost importance to us. We have created this Privacy Policy to let you know what information. We collect when you use Our services, why We collect this information and how We use the collected information.

2.    Consent to Privacy Policy

Please note that this Privacy Policy will be agreed between you and Us. The Privacy Policy should be read in conjunction with Terms of Use and any additional applicable terms posted on the Website.

Accessing your account information can only be done by unique username and password. Please do not share your unique username and password with anyone else. Your Personal Information is stored safely and no one can access your hashed password.

3.    Security Encryption

All financial information is transmitted and processed using secure connections through leading e-commerce payment companies. We use a variety of security technologies to protect your Personal Information from unauthorized use, access or disclosure. We do not disclose your details to third parties unless required by law, as permitted by us or as stated in this Privacy Policy.

4.    Information collected for players

We collect, retainand process the following information about you:

4.1.    Information you give us: This is information about you that you give us by filling in forms on our   Website or by corresponding with us by phone, online chat, e-mail or otherwise. It includes information you provide when you register to use our Website, subscribe to our service, search for a product, place an order on our Website, participate in discussion boards or other social media functions related to our Website, enter a competition, promotion or survey and when you report a problem with our Website. The information you give us may include, but is not limited to, first and last name, date of birth, credit card information, submitted documents, home or other physical address, email address, phone number or other contact information, profile picture and friends list ('Personal Information').

4.2.    Information we collect about you: With regard to each of your visits to our Website we will automatically collect the following information: (a) technical information, including, but not limited to, the Internet protocol (IP) address used to connect your computer to the Internet, [your login information,  deposit, withdrawals, wager, win, bonus, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; (b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), products you viewed or searched for,  page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

4.3.    Information we receive from other sources: This is information we receive about you if you use any of the other websites we operate or the other services we provide.   We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).

All User Information collected is only used for the purposes as set out in this Privacy Policy. Our employees do NOT have access to your full credit/debit card details.

5.    Usage of your data

Data submitted by you or generated by transactions, is used to create & manage your account as well as for administration purposes. We collect Personal Information to effectively provide you with the services you request, to provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, for statistical and data analysis to improve the website, functionalities & our services, meet certain business requirements and for any other purpose related to the operation of the Our services. As such, we may share your Personal Information with our carefully selected partners (which will include any other parties which such partners have entered into data sharing arrangements with).

Your Personal Information may also be used by Us to provide you with: (a) promotional offers and information regarding Our products and services; and (b) promotional offers and information regarding the products and services of our selected partners, in order to better provide you with a range of products and services and improved customer service.

When you are in contact with Us by accessing our Website, telephone, email, sms, online chat or any other technology you consent that we may record any communications made by you for service quality and monitoring purposes.

6.    Consent to use of electronic service providers

In order to play real money games on our Website, you will be required to send money to and receive money from Us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. By accepting this Privacy Policy, You expressly consent to Personal Information necessary for the processing of transactions being shared with ESPs, including, where necessary, the transfer of information outside of your country. We take steps to ensure that Our arrangements with ESPs protect Your privacy.

7.    Consent to security review

We reserve the right to conduct a security review at any time to validate your identity, age, the registration data provided by you and to verify your use of the Services and your financial transactions for potential breach of Our Terms of Use and of applicable law. By accepting Our Terms of Use you authorise Us, Our staff, agents and suppliers to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information You provide to Us in the course of using the services, including, where necessary, the transfer of information outside of your country. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information You provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as We may request.

8.    Access and correction of your Personal information

You are entitled to access the information held about you. We shall also correct or delete inaccurate details. Please note that we may conduct additional verification or may ask for more documents, to ascertain the identity of players as part of security verification process. Changes to certain parts of your account information can also be made by accessing 'My Account'.

You can access additional information held by us by emailing us from registered email address to dpo@livebingonetwork.co.uk or contacting Our Data Protection Officer at:

•    ElectraWorks Limited in the United Kingdom (excluding Northern Ireland)
Suite 6, Atlantic Suites Europort Avenue Gibraltar

•    Cozy Games Management Limited (in all other territories)
2nd Floor St Mary’s Court, 20 Hill Street, Douglas, Isle of Man IM1 1EU

If you have any requests concerning your Personal Information or any queries with regard to these practices, please contact us at support@livebingonetwork.co.uk.

In addition, You may 'opt out' of receiving any promotional communications either by choosing to opt out where such option is made available on Our Website or the services or in an email you receive from Us, or at any time by sending an email at support@livebingonetwork.co.uk to unsubscribe, or by writing to Us at the postal addresses above. Your request will be processed within 5 working days to remove you from all promotional emails. Please note that you will continue to receive transactional emails.

9.    Retention of your data

We will retain your information for as long as needed for the purposes described in this Privacy Policy (see above, under “Usage of your Data”).
You may request We remove part or complete Personal Information. We reserve the right to retain all of the information submitted by you where We are required to do so by law.

10.    Third Party Disclosure

All information provided by you will be treated securely and strictly in accordance with this Privacy Policy.

You agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.  We have the right to inform the applicable legal authorities or external parties (this includes other gambling operators) and provide relevant Player information. In addition, We have the responsibility to notify third party authority on suspicious and unlawful activity. This is done on routine auditing basis not less than one time, calendar month. Established accounts and all the new accounts are audited on the first deposit.

We may share your Personal Information with any companies related or affiliated with us. We or our related companies may use your name, email address, telephone number, for the purpose of providing you with promotional materials, as well as products, services, websites and applications which relate to us as well as our service providers or for analytics purposes.

Furthermore, you agree that We may share your personal information with Meteor Marketing Ltd (the “Marketing Partner”) or with any companies related or affiliated with Us and the Marketing Partner.  We together with the Marketing Partner and/or our related companies may use your name, email address, telephone number, for the purpose of providing you with promotional materials, as well as products, services, websites and applications which relate to the Us and Marketing Partner as well as service providers of Us and the Marketing Partner.   We together with the Marketing Partner and/ or our related companies may also use your personal information for analytics purposes.

We may engage the services of third-party service providers to provide technical support process your online transactions and maintain your account. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services, and We will use the Personal Information as set out in this Privacy Policy. This information will only be disclosed to third parties in accordance with this Privacy Policy. We take steps to ensure that Our arrangements with third-party service providers and online vendors protect Your privacy. We may also share your information with third parties whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, protect your safety or the safety of others, as well as for the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions.

11.    Third Party Practices

Any information (text/ image/ video/ audio etc) which you may provide to a 3rd party online Website (including but not limited to affiliates) will come under the coverage of their respective privacy policies. You’re requested to make yourself aware of their Privacy Policy and we will not take any responsibility whatsoever for any practice of 3rd parties towards protection of your privacy.

12.    Cookie Management and storage of information on your computer

A cookie is a small text file that gets saved on your hard disk, recording your preferences when you visit an online page. It helps us to identify if you have visited our Website earlier. We get to understand your preferences; such as the links you visited on our Website. This helps us in customizing our promotions and offers as per your requirements. Cookies help us in remembering things about your visit to our Website but cannot access or use any other information on your computer. The statistics collected in the process help us to analyze our games and services.

13.    Description of types of cookies saved by us

Under the First Party, we use technical cookies such as PHPSESSID, Nucleus, Drupal etc to transfer the session ID from the browser to the server and server to store the latest modification time of the javascript files; functional cookie such as locale to store the local language of the visitor; analytical cookies like link_name and tracker to track the visitors to the Website from the link_name tracker they come from, and to track the affiliates, respectively.

The Google Analytics cookies _Utma, _Utmb to determine unique visitors to the Website and establish and continue the user session with the Website, _Utmc is used in conjunction with _Utmb cookie and _Utmz is used to store the type of referral used by the customer to reach the Website.

14.    Disabling Cookies on Your System

The cookies can be disabled, temporarily or permanently, by the user anytime he or she wants, by the modification of browser settings. The 'Help' section in the menu bar of the browser would guide you on how to disable cookies. However, please note that, if you choose to decline cookies, you may not be able to experience certain interactive features on our Website, along with the website's denial of your access to certain content for legitimate security reasons.

15.    Protection of children

The Services are not intended for or directed at persons under the age of eighteen (18) (or the lawful age in their respective jurisdiction). Any person who provides their information to Us through any part of the Services represents to Us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older. It is Our policy to uncover attempts by minors to access Our services which may involve Us having to access and verify your Personal Information. If We become aware that a minor has attempted to or has submitted Personal Information via the services, We will not accept this information and will take steps to remove such information from Our records.

16.    Where we store your Personal Data

The data that we collect from you (including your Personal Data) will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers or affiliates. This includes staff engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.   We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

17.    Changes to our Privacy Policy

The version of this agreement is currently Version 3.0 and was last updated on 1 November2017. We may periodically make changes to this Privacy Policy and will notify you of these changes by e-mail or by pop-up notice upon subsequent login. We recommend that you revisit this Privacy Policy regularly. If you do not agree with the changes made, you have the right to terminate using our services and the Website. We will also notify Isle of Man Commission in case of any changes in privacy policy.

ElectraWorks Limited is registered on the Gibraltar Regulatory Authority Data Protection Register and Cozy Games Management Limited is registered on the Isle of Man Data Protection Register.